Refund, Return, Cancellation and Delivery policy (of donations received by the NGO using our services)
• Any contribution to Ek Jeevan Hamari Prerana by an individual, is for the activities of the NGO should not be construed as an investment in any form whatsoever.
• The donations towards the causes cannot be refunded. Thus there is no refund or return policy.
Refund & Cancellation (for Donors)
• The contributions to Ek Jeevan Hamari Prerana towards programs, activities or people with social impact as the primary cause.
• This contribution is not for purchase of any goods or services. Therefore, the contributions once cleared by the payment gateway will go towards the NGO’s programs you intended to give to and therefore cannot be refunded or cancelled.

If the NGO loses the statutory requirements required to accept donations, the NGO will be responsible for informing us of the same immediately. Any donations made to the NGO post the date on which the NGO loses statutory approval and not yet paid to the NGO will be refunded to the donor (less our fees, charges and taxes) within 10 working days of our receiving intimation of the NGO having lost their statutory approvals and shall not be paid to the NGO. In case such payments have already been made to the NGO, the donor will have recourse to the NGO for refund or otherwise. —— shall not be liable for any money donated by the donor and transferred to the respective NGO. We reserve the right to pursue legal action against the NGO for not informing / late informing us of their loss of approval for any loss or liability incurred by us.

Refund Policy of Our Fees, Subscription Charges and other charges
Ek Jeevan Hamari Prerana will deduct their fees and applicable taxes before providing the funds to the NGO.

The Service Charge per transaction payable by NGO (and any applicable taxes) shall be deducted by us from the payment payable to the NGO in respect of each completed transaction. The applicable Service Charge has been decided with the NGO and the NGO agrees to the same in the documents submitted to us.

Service Charge charged by us in respect of a transaction that has been confirmed shall not be returned or repaid to the NGO or any other person irrespective of the payment being rejected, charged back, refunded or disputed.
The Annual Subscription Fee collected from NGOs is non-refundable in case the NGO decides to withdraw from the process later.